1. All bookings must be made in advance by telephone (during normal office hours) or via email.
2. Fares must be paid in advance by credit / debit card or BACS.  We do not accept cheques.  We are an association of independent operators so your payment will be processed by the associate who undertakes the journey.  This means the transaction may not payable be to Spright.
3. Once a booking is confirmed (after payment has been authorised or cleared) it is subject to the following cancellation policy: (This does not apply to tours - see (5) below.
   • If you cancel more than 48 hours before the pick-up date then will will refund the full fare minus a £50 administration fee.
   • If you give notice of 48 hours, or less, then no refund will be given.
   • Bookings made less than 48 hours before the pick-up time are immediately non-refundable as soon as payment has been authorised or cleared.
4. Once you booking is accepted and payment confirmed we will send you a confirmation email.  This will contain the details of your booking (including the name and number of the associate undertaking the journey), notification of our cancellation policy and, in the case of bookings which occur outside our office hours, an emergency contact number.
5. If you are booking a tour which has an hourly or daily charge, we will charge your credit card with the number of hours estimated for the entire rental period.  Our cancellation policy in point (3) above does not apply to this type of booking.  The touring cancellation policy is:
   • If you cancel with more than 7 days before the tour is due to commence then you will be refunded the full amount paid minus a £150 administration fee.
   • If you give notice of 7 days or less then no refund will be given.
6. Spright makes no guarantees that any trip to or from any destination will be completed in a finite amount of time.   We cannot be held responsible for traffic hold-ups and general problems encountered en-route.
7. If an incoming flight arrives early, we do not guarantee that the driver will be able to arrive at the terminal early.   Should you arrive early and clear customs before the scheduled arrival time you should wait in the arrivals hall until the booked time.   Should you still be unable to find your driver you should call us on 0800 955 0511 or the out of hours number provided on your booking confirmation if your arrive between 6pm and 8am UK time.
8. Whilst every effort is made to provide you with the type of vehicle requested, Spright reserves the right to substitute another vehicle should it become necessary through breakdown or if the booked vehicle is running late from another journey.  Vehicles may also be changed if an arriving flight is delayed and your booking no longer fits into our schedule.
9. Some journeys will be undertaken by sub-contractors on our behalf.  All contractors used will provide a car and level of service which is equal to our standards.
10. You may change the date and/or time of your booking free of charge as long as we have availability.   If we have to call in one of our quality sub-contractors then there may be a small administration charge for the change.
11. Waiting Time:  We allow up to 1 hour for you to clear customs from the scheduled arrival time of the flight (or the actual landing time if it is earlier than scheduled).  If you take longer that 1 hour from the this time to clear customs, then a charge of £20 per hour is charged to your credit card.    This charge applies to all delayed flights, the waiting time is charged from the second hour.  For example, if your scheduled time is 7am and the flight arrives at 10am and you clear customs at 11am there would be a charge of 3 hours (i.e. £60).  This will automatically be charged to your credit card after the trip is completed.

Spright.  Cedars House, Whitchurch, Ross-on-Wye, HR9 6DQ.  0800 955 0511.