1. All bookings must be made in advance by telephone (during normal office hours) or via email.
2. Fares must be paid in advance by credit / debit card, unless you have an approved credit account with us.  All payments will be processed at the time of booking.  However, if your booking for more than 7 days in advance you can pay by cheque.  All cheques should be made payable to "Spright" and sent to the Bath office address below.
3. Once a booking is confirmed (after payment has been authorised or cleared) it is subject to the following cancellation policy: (This does not apply to tours - see (6) below.
   • If you cancel more than 7 days before the pick-up date then will will refund the full fare minus a £25 administration fee.
   • If you give notice of 7 days, or less, then no refund will be given.
   • Bookings made less than 7 days before the pick-up time are immediately non-refundable as soon as payment has been authorised or cleared.
   • If you have an approved credit account with Spright, then you will be invoiced for the full fare in case of cancellation with less than 24 hours notice.
4. Once you booking is accepted and payment confirmed we will send you a confirmation email.  This will contain the details of your booking, notification of our cancellation policy and, in the case of bookings which occur outside our office hours, an emergency contact number.
5. Passengers who provide us with a mobile telephone number will be sent a text with the contact details of their driver approx. 24 hours prior to their booked pick-up time.
6. If you are booking a tour which has an hourly charge, we will charge your credit card with the number of hours estimated for the entire rental period.  Our cancellation policy in point (3) above does not apply to this type of booking.  The touring cancellation policy is:
   • If you cancel with more than 7 days before the tour is due to commence then you will be refunded the full amount paid minus a £100 administration fee.
   • If you give notice of 7 days or less then no refund will be given.
7. Spright makes no guarantees that any trip to or from any destination will be completed in a finite amount of time.   We cannot be held responsible for traffic hold-ups and general problems encountered en-route.
8. Whilst every effort is made to provide you with the type of vehicle requested, Spright reserves the right to substitute another vehicle should it become necessary through breakdown or if the booked vehicle is running late from another journey.
9. Some journeys will be undertaken by sub-contractors on our behalf.  All contractors used will provide a car and level of service which is equal to our standards.
10. You may change the date and/or time of your booking free of charge as long as we have availability.   If we have to call in one of our quality sub-contractors then there may be a small administration charge for the change.
11. Waiting Time:  We allow up to 1 hour for you to clear customs from the scheduled arrival time of the flight.  If you take longer that 1 hour from the scheduled time then a charge of £15 per hour is charged to your credit card.    This charge applies to all delayed flights, the waiting time is charged from the second hour.  For example, if your scheduled time is 7am and the flight arrives at 10am and you clear customs at 11am there would be a charge of 3 hours (i.e. £45).  This will automatically be charged to your credit card after the trip is completed.

January 2008.

• Bath Taxis & Chauffeurs
• Bristol Taxis & Chauffeurs
• Cardiff Taxis & Chauffeurs
• Cheltenham taxis &  Chauffeurs
• Gloucester Taxis &  Chauffeurs
• Monmouth Taxis & Chauffeurs